Claim Your Dates: Direct Rates & Availability for Surf n Sea

Rates, Charges & Booking Changes

Rates and Charges

Rates are based on the selected dates, confirmed number of guests, applicable season and minimum stay, any approved pets, and any additional services included in the reservation.

The confirmed rate applies only to the booking details supplied by the guest. Changes to the dates, number of guests, pets or length of stay may result in a revised rate.

Guests are responsible for any bank charges, payment-processing costs or third-party platform fees specifically disclosed during the booking process.

Changes to a Booking

Requests to change dates are subject to availability and are not automatically guaranteed. A change in dates may be treated as a cancellation and new booking, particularly when the request is made close to arrival, the original booking falls over a peak period, school holiday or event, the new dates have a different rate or minimum stay, or the change would leave an impractical gap in the availability calendar.

Any additional amount must be paid before the change is confirmed. Approved booking credits are not transferable unless agreed in writing.

Cancellation Terms

All cancellation requests must be submitted in writing so that there is a clear record of the request. Unless a different cancellation policy was displayed and accepted when the booking was made, the following policy applies to direct bookings:

• More than 30 days before check-in: a 50% cancellation fee applies, and 50% of the total booking fee is refundable.
• Within 30 days of check-in: a 100% cancellation fee applies, and the booking is non-refundable.
• No-shows: 100% of the booking fee is charged and is strictly non-refundable.

The cancellation date is the date on which written notice is received. The applicable cancellation fee and refund are determined by the number of days between the date written notice is received and the scheduled check-in date, subject to applicable South African consumer law.

Any refund due under the confirmed cancellation policy will be returned through the original payment method wherever possible. Processing times may depend on the bank, payment provider or booking platform.

We strongly recommend suitable travel insurance for unexpected illness, travel disruption, family emergencies and other circumstances that may affect a holiday.

Non-Refundable Rate Terms

All rates booked under a non-refundable policy, as well as bookings that result in a no-show, require 100% pre-payment of the total booking value. These bookings are strictly non-refundable. Guests should only choose a non-refundable rate when their travel plans are firm.

OTA or Travel Partner Bookings

Reservations made through Booking.com, Expedia or another online travel agency may also be governed by that platform’s payment, amendment and cancellation conditions.

Guests must submit changes or cancellations through the same platform when required. Where a platform processed the payment, any approved refund may also need to be processed by that platform.

The conditions displayed and accepted at the time of booking will apply to the transaction to the extent required by the relevant platform and applicable law.

Check-In, Check-Out, Guest Numbers & Visitors

Check-In and Check-Out

• Check-in: From 14:00–19:00.
• Check-out: By 10:00.

These times allow Surf n Sea to prepare the entire home properly between guests. Early check-in or late check-out is available only by prior written arrangement and may carry an additional charge. It cannot be guaranteed, particularly when another booking arrives or departs on the same day.

Unauthorised late departure may result in an additional fee to cover delayed cleaning, staffing or inconvenience to incoming guests.

Before leaving, guests should take their belongings, place rubbish in the designated bins, leave used dishes in a reasonable condition, switch off unnecessary appliances, close windows and lock doors, and return keys, remotes and access devices as instructed.

Guest Numbers and Visitors

Surf n Sea accommodates a maximum of seven overnight guests unless a different arrangement has been approved in writing. Only the guests included in the reservation may stay overnight.

The lead guest must inform Surf n Sea before arrival of any change to the group. Day visitors require prior approval and must not cause the property’s permitted occupancy to be exceeded. Additional guests or unapproved visitors may result in extra charges or termination of the stay.

Tents, caravans, mattresses or additional sleeping arrangements may not be added without written approval.

Children, Pool & Safety

Children are welcome at Surf n Sea, but they must be supervised responsibly throughout their stay.

The private swimming pool is used entirely under the supervision of the booked guests. Surf n Sea does not provide lifeguard supervision. Children and guests who cannot swim confidently must never be left unattended in or near the pool.

Running, diving, unsafe play and glass containers are not permitted in the pool area. The pool may occasionally be unavailable for essential maintenance, repairs or treatment. Surf n Sea will make every reasonable effort to minimise disruption.

Pet-Friendly Stays

Pets are welcome only by prior written arrangement. Approval must be obtained before arrival, even if the booking platform identifies the property as pet-friendly.

Guests must provide accurate information about the number, size and type of pets travelling with them. Any applicable pet fee, deposit or special condition will be communicated as part of the booking.

Pet owners are responsible for ensuring that their animals are house-trained and supervised, do not damage furniture, linen, doors, garden areas or fittings, do not create excessive noise or disturb neighbours, are not left unattended when this may cause distress or damage, are kept off beds and upholstered furniture unless specifically permitted, are cleaned up after inside the property and in the garden, and are managed responsibly outside the enclosed property.

The enclosed garden provides useful peace of mind, but guests remain responsible for checking gates and supervising their pets. Surf n Sea cannot guarantee that the property will be escape-proof for every breed, size or temperament.

Any additional cleaning, pest treatment, garden repair or damage caused by a pet may be charged to the guest. Bringing an unapproved pet onto the property may result in an additional fee or termination of the booking.

Noise, Smoking, Braai & Conduct

Noise, Parties and Considerate Conduct

Surf n Sea is a private holiday home in a residential neighbourhood. Guests are asked to enjoy themselves while respecting neighbours and the surrounding community.

Parties, functions, events, excessive noise or amplified music, disorderly, threatening or unlawful conduct, commercial filming or photography, ticketed gatherings or paid events, and any activity likely to disturb neighbours or damage the property are not permitted without prior written approval.

Noise must be kept to a respectful level, particularly during the evening and early morning. Complaints from neighbours, security services or local authorities may result in a warning, an additional call-out charge or immediate termination of the stay in serious cases.

Smoking, Vaping, Braai and Fire Safety

Smoking is not permitted inside the house or any enclosed building. Vapes are permitted inside the house. Guests may smoke only in suitable outdoor areas, away from open doors, windows, furnishings and flammable materials. Cigarette ends must be extinguished safely and placed in the correct container.

Any odour treatment, burn repair or additional cleaning required because of indoor smoking may be charged to the guest.

Guests are welcome to enjoy the braai area responsibly. Fires must never be left unattended. Guests must use only the designated braai facilities and must fully extinguish coals or flames after use. Open fires, fireworks, firecrackers and sky lanterns are not permitted. Fire restrictions or municipal safety instructions must be followed whenever they apply.

Guests are responsible for damage caused by careless braai use, hot coals, flames or smoking materials.

Cleaning, Damage & Property Care

Please treat Surf n Sea as you would a much-loved family beach house. Guests must take reasonable care of the home, furniture, appliances, linen, garden, pool equipment and supplied amenities.

Damage, breakages, faults or missing items should be reported as soon as they are noticed. Prompt reporting gives Surf n Sea the best chance of resolving a problem during the stay.

Guests may be charged for deliberate or negligent damage, missing items, stained or damaged linen and towels beyond normal use, lost keys, remotes or access devices, blockages caused by improper use, damage caused by unapproved guests or pets, call-outs resulting from guest misuse, and repairs or replacement required because these conditions were ignored.

No repair, alteration or movement of major furniture may be undertaken without permission. Fair wear and tear will not be charged.

Cleaning

The home is cleaned and prepared before check-in. Although final cleaning is included where stated in the booking, guests must leave the property in a reasonably tidy condition. Normal holiday use is expected; excessive mess is not.

Additional cleaning charges may apply for excessive rubbish, unwashed dishes throughout the home, stains requiring specialist treatment, indoor smoking, unapproved pets, excessive pet hair or waste, confetti, glitter or decorations, food or waste left in inappropriate places, or furniture and household contents being moved and not returned.

Daily housekeeping is not included unless specifically stated or arranged.

Wi-Fi, Backup Power & Essential Services

Surf n Sea provides fibre Wi-Fi and backup power for guest convenience. These services are intended to make the stay more comfortable, but uninterrupted availability cannot be guaranteed.

Internet services may be affected by network-provider faults, maintenance, weather or circumstances outside Surf n Sea’s control. The inverter or solar backup system may not power every appliance in the home.

Guests must follow the supplied instructions and avoid connecting high-consumption appliances to backup circuits where this could overload the system.

Municipal interruptions involving electricity, water, sewerage, roads or other public services may occasionally occur. Surf n Sea will provide reasonable assistance and updates where possible, but interruptions outside Surf n Sea’s control do not automatically entitle a guest to a refund.

Guests must not tamper with the inverter, electrical board, pool equipment, alarm, Wi-Fi equipment or other service systems.

Security, Access & Liability

Security and Personal Belongings

Guests are responsible for locking doors, closing accessible windows and securing the property whenever they leave. Keys, remotes and access information must not be shared with unauthorised persons.

Surf n Sea, its owner and its representatives are not responsible for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded. Guests should take sensible precautions and avoid leaving valuables unattended or visible. Any suspected theft, break-in or security concern must be reported immediately.

Access for Maintenance or Emergencies

Surf n Sea respects guests’ privacy and will not enter the home unnecessarily during a stay. The owner, manager or an authorised service provider may access the property when reasonably necessary to attend urgent maintenance, protect the property or guest safety, investigate a reported problem, carry out essential pool or garden servicing, or respond to an emergency.

Reasonable notice will be provided where circumstances allow. Immediate access may be required in an emergency or where serious damage is suspected.

Safety and Responsibility

Guests use the house, garden, pool, braai area, parking areas and other facilities responsibly and at their own risk. The lead guest is responsible for assessing whether the property and its facilities are suitable for every member of the group, including children, elderly guests, pets and anyone with limited mobility.

Surf n Sea is not responsible for injury, loss or damage caused by a guest’s negligence or unsafe behaviour, failure to supervise children or pets, misuse of the pool, braai, appliances or equipment, failure to follow safety instructions, criminal acts by third parties, or events outside the reasonable control of the owner or manager. Nothing in these terms excludes or limits any responsibility that cannot lawfully be excluded under South African law.

Breach, Problems & Legal Acceptance

Breach of These Conditions

Surf n Sea may issue a warning or terminate a stay when a guest or visitor exceeds permitted occupancy, brings an unapproved pet, holds an unauthorised party or event, causes serious or repeated disturbance, damages or misuses the property, engages in unlawful or dangerous conduct, threatens neighbours, staff or service providers, or refuses to comply with a reasonable instruction relating to safety or protection of the property.

In serious cases, guests may be required to leave immediately. Refunds will not be provided for unused nights where termination results from a material breach by the guest, except where applicable law requires otherwise. The guest remains responsible for outstanding charges, damage and reasonable costs resulting from the breach.

Questions and Reporting Problems

Surf n Sea genuinely wants guests to enjoy their stay. Please report any problem as soon as possible rather than waiting until departure. This gives Surf n Sea a fair opportunity to investigate and resolve it while the guest is still at the property.

Acceptance of These Terms

By paying the deposit, confirming a reservation, checking in or taking occupation of the property, the lead guest accepts these Booking Terms and House Conditions on behalf of the entire group.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These conditions are governed by the laws of the Republic of South Africa, subject to any mandatory consumer rights and any applicable conditions of the booking platform used.